Privacy Policy
Traxamo, LLC · Last updated: May 2026
1. Introduction
Traxamo ("we," "us," or "our") operates the website at traxamo.ai (the "Service"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using the Service you agree to the practices described here.
2. Information We Collect
2.1 Account Information
When you create an account we collect your first name, last name, and email address. Passwords are not stored — we use email-based multi-factor authentication (MFA) with one-time codes.
2.2 Activity Data (Strava)
If you choose to connect your Strava account, we request read access to your recent activities (last 60 days). We use this data solely to personalise your AI-generated training plans. We do not store raw activity files — only a statistical summary (weekly km, longest run, average pace) is retained.
2.3 Usage Data
We collect information about how you interact with the Service, including pages visited, races viewed, races favourited, and searches performed. This data is used to personalise your experience and to improve the Service.
2.4 GPS / Activity File Uploads
If you upload a .gpx or .tcx file for a race report, the file is processed server-side to extract statistics (distance, pace, elevation). The raw file is not retained after processing.
2.5 Cookies and Analytics
We use Microsoft Clarity for anonymised behavioural analytics (heatmaps, session recordings). Clarity may use cookies. No personally identifiable information is shared with Microsoft Clarity. We do not use advertising cookies or sell data to advertisers.
2.6 User-Generated Content
Race reports, goal descriptions, and any text you submit through the Service are stored and associated with your account.
3. How We Use Your Information
- Provide and operate the Service — account management, race discovery, favourites, calendar.
- Personalise your experience — AI-generated training plans, concierge recommendations, and race suggestions.
- Send transactional emails — authentication codes and important account notifications, via Resend.
- Improve the Service — anonymised usage analytics to understand feature adoption and fix issues.
- Generate AI content — your race selections and optional Strava summary are sent to OpenAI's API to generate training, nutrition, and gear recommendations. No other personal data is sent to OpenAI.
4. Information Sharing
We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
| Recipient | Purpose | Data shared |
|---|---|---|
| OpenAI | AI feature generation | Race details, Strava fitness summary (if connected) |
| Resend | Transactional email delivery | Email address, email body |
| Microsoft Clarity | Anonymised analytics | Anonymised session / interaction data |
| Strava | OAuth integration | Only the authorisation token you grant |
5. Data Retention
- Account data — retained for as long as your account is active. You may delete your account at any time by contacting us.
- Session tokens — expire after 30 days of inactivity.
- AI-generated content — cached for up to 14 days per item, then regenerated on demand.
- Analytics events — retained for 12 months.
6. Security
We use industry-standard security practices including encrypted connections (HTTPS/TLS), server-side session tokens, and rate limiting on authentication endpoints. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
7. Your Rights
Depending on your location you may have the right to access, correct, delete, or receive a portable copy of your personal data, or to opt out of analytics. To exercise any of these rights, use our contact form and select "Privacy inquiry" or "Data deletion request" as the subject.
8. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe we have inadvertently collected such information and we will delete it promptly.
9. Third-Party Links
The Service contains links to external race registration platforms and booking services. We are not responsible for the privacy practices of those third parties.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.
11. Contact
Traxamo, LLC · Contact us · traxamo.ai